Shipping policy

Shipping Policy

Thank you for shopping with Venue Mart. We are committed to delivering your order safely and on time. Please read our shipping policy below for complete details about how we handle shipments.

1. Shipping Locations

We currently ship within India only.
At this time, we do not offer international shipping.

2. Order Processing Time

All orders are processed within 8-15 days after payment confirmation.

  • Orders are processed on business days only (Monday–Friday, excluding public holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or sales, processing times may be slightly extended.

You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Methods

We ship orders through trusted courier and logistics partners to ensure safe and reliable delivery.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if applicable)

Shipping method availability may vary depending on your location.

4. Delivery Timeframes

Estimated delivery timelines:

  • Standard Shipping: 8-10

Delivery times are estimates and may vary depending on:

  • Your location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

Please note that delivery timelines begin after the order has been processed.

5. Shipping Costs

Shipping charges are calculated as follows:

  • Standard Shipping: Free Shpping

  • Shipping charges will be clearly displayed at checkout before payment.

We may offer free shipping promotions from time to time.

6. Tracking Information

Once your order is shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment status through the courier’s website.

If you do not receive tracking details within 5-8 after placing your order, please contact us at venuemart9@gmail.com.

7. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control.

We are not responsible for delays caused by:

  • Courier service disruptions

  • Incorrect shipping address provided by the customer

  • Natural disasters or force majeure events

  • Government restrictions or regulations

If your order is significantly delayed, please contact us and we will assist you in resolving the issue.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • Additional shipping charges may apply for re-delivery.

  • Refunds (if applicable) may exclude original shipping fees.

9. Lost or Damaged Packages

If your order arrives damaged or appears lost in transit:

  • Please contact us within 1-2 of delivery.

  • Provide your order number and relevant photos (if damaged).

We will investigate the issue with the courier and work toward a resolution as quickly as possible.

10. Contact Us

For any shipping-related questions or concerns, please contact:

Venue Mart
Email: venuemart9@gmail.com